Revenue | Discounts

Introduction

Custom discounts are commonplace in the medical office.  Examples of discounts include applying a discount if a patient pays in cash, or makes a payment of the full outstanding balance

Creating a discount

The process begins in Canvas Admin

• Navigate to the menu, located on the top left-hand side, and select Settings

• Within Settings, locate and select Discounts under Quality & Revenue heading

Note: Use Control+F (Windows) or Command + F (Mac) to easily search all text on the page.

• Select Add Discount + found in the upper right corner

• The add discount tool is displayed

• Complete the following fields

  • Name

  • Adjustment Group

  • Adjustment Code

  • Discount Amount (%)

• Click Save 

Apply a discount to a patient payment

Discounts are applied in the Collect Payment modal

• Navigate to the desired patient's profile

• Select Collect Payment to open the modal and select the appropriate discount

• The new payment amount is automatically calculated and displayed in the Pay Now button on the bottom right of the modal. 

• Select Pay Now

View a Discount

Discounts are visible on the claim for which the payment was applied and displayed as an adjustment. 

Tips & Tricks

• Discounts can only be entered as a percentage of the total payment.  At this time, Canvas does not support a dollar amount discount through this module.

• Adjustment codes with a zero or not specified code are only available to apply to a patient payment.  

• Multiple discounts can be created by practice management or billing and available for all users to apply wherever a patient payment is collected