Revenue | Refund Copay
Last updated: December 27, 2024
If a co-pay payment has been collected and a refund needs to be reflected on the claim, this article details how to document the refunded copay.
Step by Step
This process will begin with a patient who has already had a co-pay collected for a specific visit
Navigate to the claim for which the co-pay was collected
Select Create a posting to open the create a posting modal
Select the patient from the Select a payer drop down and a COPAY line item will be come available
Make a negative payment to capture the full amount refunded to the patient
Select Create a posting and the refund is now documented displayed in the Activity Log